Refund and Returns Policy for AudfineUnie

Effective Date: January 9, 2025

At AudfineUnie, we strive to provide our customers with high-quality fashion footwear. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund policy. Please carefully read the following terms and conditions to understand how returns, exchanges, and refunds work.

1. Returns & Exchanges

We accept returns and exchanges on items purchased from AudfineUnie under the following conditions:

  • Eligibility: Products must be returned within 30 days of the date you received your order. The item(s) must be unused, unworn, and in their original condition, with all tags and packaging intact.
  • Non-returnable items: Certain items such as custom or personalized footwear, final sale items, and gift cards are non-returnable. Please check the product description for more details.
  • Return Process: To initiate a return or exchange, please contact our customer service team at info@audfineunie.com. Provide your order number, item details, and reason for return, and we will guide you through the return process.
  • Shipping Costs: Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect. If you are returning an item due to our error, we will cover the cost of return shipping.

2. Refunds

Refunds will be processed according to the following conditions:

  • Refund Method: Once your return is received and inspected, a refund will be issued to the original payment method. Please note that refunds may take 5-10 business days to appear on your account, depending on your payment provider.
  • Partial Refunds: In cases where the returned item is damaged, worn, or missing parts, we may issue a partial refund.
  • Exchanges: If you prefer an exchange, we will process it as a new order once we receive the returned product. If the item is out of stock, we will issue a refund instead.

3. Damaged or Defective Items

If you receive a damaged or defective item, we sincerely apologize for the inconvenience. Please follow these steps:

  • Report Damage: Contact our customer service team immediately at info@audfineunie.com within 7 days of receiving the product. Provide photos of the damage, along with your order number and details of the issue.
  • Return Instructions: If the item is deemed defective, we will provide a prepaid return shipping label to return the product. Once the return is processed, we will either replace the item or issue a full refund.

4. How to Return or Exchange an Item

  • Step 1: Contact our customer service at info@audfineunie.com to request a return authorization. Please provide your order number, item details, and reason for the return.
  • Step 2: Ship the item back to us using a trackable shipping method. We recommend using a shipping service with tracking to ensure the safe return of the product. The return address will be provided in the return instructions.
  • Step 3: Once we receive the returned item, we will process your refund or exchange. You will receive a confirmation email once your return has been processed.

5. International Returns

For customers outside the United States, please note:

  • Return Shipping Costs: You will be responsible for return shipping charges. We recommend using a reliable courier service with tracking.
  • Customs & Duties: You may be responsible for any customs fees or duties incurred on your return. These fees are not refundable by AudfineUnie.

6. How to Contact Us

If you have any questions or need assistance with a return, exchange, or refund, please do not hesitate to contact our customer support team:

Thank you for shopping with AudfineUnie! We are committed to ensuring your satisfaction, and we are here to help with any questions or issues you may have.